Frequently Asked Questions
Where are my test results?
Results are sent directly to providers through our provider portal.
Is testing covered by insurance?
Testing may be covered by your insurance plan if deemed medically necessary.
Insurance carriers will deny claims in cases where testing is not medically necessary. For example covid testing before travel and genetic testing without meeting qualifying criteria are two cases where insurance carriers will not likely cover testing.
I got a bill in the mail - what should I do?
If you received an invoice, it's because your insurance was missing/incorrect/inactive or because your insurance carrier issued you a check for testing, and that check was cashed.