Frequently Asked Questions
Where are my test results?
Results are sent directly to providers through our provider portal.
If it's been 48+ hours since you were tested, please contact us with your full name, date of birth, and the names + dates of birth of anyone else you are looking for, and a specialist will send back results!
Is testing covered by insurance?
Testing may be covered by your insurance plan if deemed medically necessary.
Insurance carriers will deny claims in cases where testing is not medically necessary. For example covid testing before travel and genetic testing without meeting qualifying criteria are two cases where insurance carriers will not likely cover testing.
In these cases, we offer out-of-pocket testing for select tests!
I got a bill in the mail - what should I do?
If you received an invoice, it's because your insurance was missing/incorrect/inactive or because your insurance carrier issued you a check for testing, and that check was cashed.
LVG's internal billing team is happy to help answer any questions you may have! Please reach the billing team at 484-895-3716.